Email Listsįor reporting issues or feedback using email lists, we recommend that you do so on the one that is related to what you would like to report. We may not respond right away, but we do check the backlog and will get back to you when we can. You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. If there is not a blog post related to your issue, please contact us another way. You can always leave comments on the blog post related to the issue or feedback you want to report. If none of these languages works for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.įor the fastest response, please write in English, Spanish, and/or Portuguese if you can. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. The more specific your subject line is (e.g. Send us an email to the subject line of your email, please tell us what you're reporting. This service is only available for text messages videos or calls are not supported.Īfter sending a message, our support agents will guide you and help troubleshoot your issue. Signal is a free and privacy-focused messaging app. You can get help by sending a text message to our Signal number: +17787431312. This service is only available for text messages videos or calls are not supported. You can reach our support team with a text message to our WhatsApp number: +447421000612. Ī Tor support specialist will assist you. If you need help installing or troubleshooting Tor Browser and the Tor Forum is blocked or censored where you are, you can reach out to us on Telegram. Issues related to our websites should be filed under the Web issue tracker. We track all Tor Browser related issues at Tor Browser issue tracker. To create a new issue, please request a new account to access Tor Project's GitLab instance and find the right repository to report your issue. You can search and read all the issues at. GitLabįirst, check if the bug is already known. You will need to create an account to submit a new topic.īefore you ask, please review our discussion guidelines.Īt the moment, for the fastest response, please write in English. We recommend asking for help on the Tor Forum. There are several ways to reach us, so please use what works best for you. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed) Step by step of how you got to the issue, so we can reproduce it (e.g. When sending us feedback or reporting a bug, please include as many of these as possible: Tor relies on the support of users and volunteers around the world to help us improve our software and resources, so your feedback is extremely valuable to us (and to all Tor users). The time they might otherwise have spent blocking Tor, they may instead spend rethinking their overall approach to privacy and anonymity. Giving them the option may inspire them to stop and think about whether they really want to eliminate private access to their system, and if not, what other options they might have.
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